**Please review changes in our Delivery Policy as per COVID-19 guidelines**

Is your Delivery Free?

We offer Free Delivery on orders above AED 100.

How many countries do you service currently?

We only service Saudi Arabia and UAE at the moment

How do I track my order?

Tracking your order is just a click. To track your order, use this link tracking.chicsta.com. However, if you are unable to see complete updates, do reach us via support@chicsta.com or WhatsApp us on +971 55 940 4578. In order to give our customers a great experience, you can also live chat with us 24/7. There is a button at the right corner of your device/desktop browser, click it and boom, you are live chatting with us!

How long does delivery take?

COVID-19 Delivery Schedule:

We're striving hard to continue providing all our customers Free Next Delivery however some deliveries might take 3 - 4 working days, keeping in mind current restrictions and ensuring safety of our customers, our staff & delivery partners. 

Usual Delivery Schedule:

Within 24 to 48 hours after the order has been placed. 

Where do you deliver?

KSA

We deliver to major metropolitan areas of Saudi Arabia. 

UAE

We deliver all over the United Arab Emirates.

Please note:

In a situation where you live beyond the limit of your selected location, you will have to pay for shipping. If you are uncertain whether your location is beyond the limit or not, please WhatsApp us on +971 55 940 4578 to avoid delays.

Which courier company does Chicsta use for deliveries?

For both KSA and UAE we use Shyft.ae. You can reach them via

 https://www.shyft.ae  Toll-free no.:+97145164666

What do I have to present at the time of delivery?

You may be asked to present a passport, a valid ID or a driver’s license.

How can I change my delivery address after placing an order?

This is not a problem. Please email us at support@chicsta.com or WhatsApp +971 55 940 4578 . However, if you would like to have a live chat with us, click on the button at the right corner of your device/desktop browser.

I’ve been waiting longer than your delivery promised, what should I do?

1. Locations determine delivery estimates. If the delivery estimate is available for your location, it will be clearly written below the product image on the product page.

2. Before we can provide you with a delivery estimate, you will need to select your location from the drop-down box. However, if your location is not among the displayed locations, kindly select the last option on the list which is "Rest of (Country Name)".

3. If you want accuracy in our delivery estimates, please provide us with your active number, correct address with landmarks if possible.

4. Without mincing words, we try as much as possible to deliver on time, but there are some unwanted circumstances that arise. In case you are having a delay in your delivery please send us an email at support@chicsta.com or chat with our support team by clicking on the button at the right corner of your device/desktop browser.

My order has been shipped, what next?

UAE

For United Arab Emirates customers, you can track your shipment by clicking on the tracking link sent to you via SMS. In addition, you can also track your shipment on our website by clicking this link tracking.chicsta.com.

Saudi Arabia

For Saudi Arabia customers, you can track your order on our website by clicking this link tracking.chicsta.com. However, if you can’t see complete updates, kindly send us an email at support@chicsta.com or WhatsApp +971 55 940 4578. You can also chat with our support team by clicking on the button at the right corner of your device/desktop browser.

Do you offer collection in UAE?

Unfortunately, we only do deliveries in UAE, we do not offer an outlet /reception collection.

How long will it take to receive my order?

Your location determines when you will receive your order. 

UAE

Our customers all over the UAE should expect their deliveries within 24 to 48 hours after placing the order. 

KSA

Our customers in major cities of KSA should expect their deliveries within 5 to 7 business days after placing the order. 

Shipping & Charges

What if the item I received is damaged on delivery?

At Chicsta.com, your satisfaction is our number one priority. So, we are very careful when we package your items. However, in case you received a damaged item, please inform us without delay by sending us an email at support@chicsta.com or WhatsApp +971 55 940 4578 

I want to cancel my order, what should I do?

You have the liberty to cancel your order before shipment is made because you will not be able to do so once you receive the shipping confirmation. Once the cancellation process is complete, your Chicsta credit will be added to your account for the same value as your returned items. Follow the steps below to cancel your order:

• Click on ‘My Account’ and log in
• Select ‘My Orders’
• Select 'Cancel Items' and state why you want a cancellation
• Click 'Yes', you will receive a cancellation confirmation via email.

Or you can simply email/ WhatsApp us with your order no.

Email: support@chicsta.com | Whatsapp: +971 55 9404578

Is there a shipping fee?

UAE

We offer Free deliveries all over UAE for orders above 100AED.

KSA

You will pay a service fee of 30 SAR if your order is below 250 SAR. This service fee is to cover the international shipping service.

What are your charges for delivery/cash on delivery?

UAE

We Offer Free delivery on orders above AED 100 all over UAE

We want our customers to have adequate flexibility when it comes to making payments, as such we offer free Cash/ Card on Delivery service.

KSA

Delivery is free if your order is above SAR 250, but there is a service fee of SAR 30 if your order is below SAR 250. 

We want our customers to have adequate flexibility when it comes to making payments, as such we offer free Cash/ Card on Delivery service in KSA as well.